RETURNS

SBR wellness does not accept return due to hygiene or consumable nature of the product.

In case the customer has received defective/damaged/wrong product customer need to send product photo/video to sbr wellness57@gmail.com or whatssap to +91 9879994480.

To return any item, please inform at our customer care number at +91 9879994480. Or by e-mail at sbrwellness57@gmail.com

 

REPLACEMENT

Replacement can be done when customer has received damaged/ defective/ wrong product.

To replace any item inform at our customer care number+919879994480. Or by e-mail at sbrwellness57@gmail.com

Once the shipment gets delivered to the customer and they ask for replacement of unwanted or not interested or placed wrongly products so we will not do the replacements in such care.

 

SHIPPING CHARGES

  • In case of “ Damaged /defective/wrong product received” : The shipping expenses will be beard from our end
    • Note:- The package will be picked up within 2-4 business day from the customer’s end.
  • After the pick – up we can re-dispatch the product ( it will take 5-6 business day for delivery) or can make the refund only .
  • If customer refuse to take COD parcel once so on the next order they have to pay additional 60rs. As cancellation fee of previous order

 

REFUNDS

Once the return is received and inspected, our team will contact the customer to notify you that we have received returned item. We will also notify customer about the approval or rejection of the refund.

NOTE:-

(A) Refund will only be done in case the customer has received damaged/ defective/ wrong product.

(B) Refund will be processed through same mode within 10 working days.

(C) Product can be re- dispatched within 24 hours once the reverse product gets delivered back to us

(D) The process of refund generally takes 7-10 working days.

 

MODE OF REFUNDS

Paid through debit/ credit card or net banking – customer will receive a fell refund to credit or debit card or net banking for the purchase price of the item after approval of damaged / defective/ wrong product the refund will be reflected to the account/ card/ wallet in 4-10 working days.

In case of paid through COD- the refund will be made through NEET directly to customer’s bank account for that customer need to provide their bank details which include the following information

1.Name of account holder

2.Bank name

3.Bank account number

4.Branch

5.IFSC code

6.Contact number

 

LATE OR MISSING REFUND

IF you have not received a refund within 7-10 working days after confirmation call from our end, please inform at our customer care number +91 9879994480. Or by e-mail at sbrwellness57@gmail.com

 

CANCELLATIONS

Please note that you can cancel your order within 12 hours of placing your order or before its dispatched from our end , whichever is earlier.

NOTE:- Once order has been dispatched , it can not be cancelled under any circumstances and also customer can not claim for the refund.

 

SBR WELLNESS SHALL cancel your order under the following circumstances.

  • Product not available or out of stock: if any particular item is out of stock for any reason, we shall inform the customer about the same and if the customer do not want to wait for the product to be back in stock, then it will be cancelled after taking prior approval from the customer.
  • No confirmation or any communication from customer for COD order : once any customer places order through COD payment mode, the customer will get a confirmation call from our end, if the customer rejection/ fails to attend the confirmation call, then the order will be automatically cancelled from our end without any prior information to the customer.
    • NOTE:- Once the order is cancelled , the customer will get a cancellation E-Mail stating the reason behind cancellation from our end.
  • Area not serviceable , SBR WELLNESS will cancel the order if customer’s shipping address is not serviceable by any of our courier partners .
  • Any other reason : SBR WELLNESS shall cancel your order for any other reasons depending on the circumstances and thus reserves the right to discretion as and when said in foreseeable circumstance happens.
  • If customer has refused or cancelled two or more previous order so next order will be cancelled automatically , they need to place one order in prepaid mode